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Solved
Skybell camera unable to stream
Every time i try to start video, i get a message "There was a problem connecting to the doorbell. Please try again" I've tried to restart my router. I've also tried to reset my doorbell camera. I...
Having the exact same problem. Powercycled entire system, the factory reset everything. The camera is definately connected to the wifi (as per admin in 198.xxxx.xx). It won't however connect to my phone. It used to. I even deleted/ reinstalled the camera. Twice. I'm out of ideas. Please help.
- I only have the telus app. Never tried installing an app for the doorbell camera. Will have to check that out.
My camera wont even connect to my wifi - ive tried so many times over the last year and half - even to the point of uninstall software and reinstall app on my phone .. but nothing. it worked the day the telus tech was here and then boom it stopped. I sit on hold with the telus call # for 1-2 hours and then get hung up on... can anyone help ?
A-B
Community Manager
Community ManagerFirst, it seems you have done all the correct first step troubleshooting by restarting everything. This definitely needs intervention from our SmartHome team (up to and including the possibility of dispatching someone to replace your camera). You can reach them at their direct number: 1-855-255-8828.
