Forum Discussion
Responses are terrible to alarms
Twice in the past 5 months we have accidently tripped our home alarm system. Both times it took up to 2 minutes to reset the system and in that time there was no response by a Telus security person ...
Took 55 minutes to reach an agent on phone. When I said I wanted to cancel they asked why? Cause I never get calls when my system goes to alarm and I can never reach anyone at Telus without lengthy delays. "Can we offer anything....." NO. just cancel. Done with Telus.
So I asked if I would get an email verfiying that I have canceled service. "Oh yes, I will send that to your email on account". 2 weeks later and nothing. Thankfully all the gear is in a box ready for them to pick up. I switched to Ring and it was totally DIY. During the practice period the responses were really quick to alarm actions. Yesterday we set the smoke detector off while cooking and within 10s had a call to verify the alarm. Now that is what I expected from Telus and never, ever received.
