Forum Discussion
Responses are terrible to alarms
Twice in the past 5 months we have accidently tripped our home alarm system. Both times it took up to 2 minutes to reset the system and in that time there was no response by a Telus security person ...
Same thing happened to us. Cancelled our Home Security when our contract came up. They told me that there was a $10.84 early cancellation fee. I told them I’ve been with ADT/Telus for over 30 years and the guy talked to the supervisor and they cancelled the cancellation fee. Received my next statement and they still charged me the $10.84. Paid it because it’s a waste of my time to call them, just wanted to be done with these guys.
Agreed. Would like to do business with Telus as they are Western Canadian company, but I think Entwistle has lost touch with what made Telus good years ago. Customer service.
