Forum Discussion

NicoleT's avatar
NicoleT
Neighbour
2 years ago
Solved

panel communication error

Last week I got an automated call from Telus Home Security telling me that there was a 'communication error' with my panel and asking me to call them.  They called me a second time while I was listen...
  • TELUS_Support's avatar
    TELUS_Support
    2 years ago

    Did you reach out to our SmartHome team at their direct number?

thegarvins's avatar
thegarvins
Neighbour
6 months ago

I got the same call (7 times) and a letter with a number to call back that is no longer in service!  Bizarre.  I called another Telus number to try and resolve it and was greeted by a bot that wants to text me product info without resolving anything.

 

I am treating it like a scam and moving on.

TELUS_Support's avatar
TELUS_Support
Icon for Official Support Team rankOfficial Support Team
6 months ago

You're right to be vigilant with your info/privacy. You can always reach out to the SmartHome team directly or send us a private message here if you'd ever like to verify the authenticity of any calls/messages you may receive!

Related Content