Forum Discussion
Monitoring Centre never calling for alarm triggers
We just switched from Bell Smart Home monitoring to Telus and I could not be more unimpressed. So far we’ve had a few triggers by accidentally opening the doors without disarming, also my dog barking...
What time has to elapse before Telus will call us?
The alarm went off a couple of times now (disarmed in 10-20sec) and no one ever called us, how can I make sure this is working?
TELUS_Support
Official Support Team
Official Support TeamHi MatteoC - if the system was disarmed, then there wouldn't be a call coming in from the monitoring station so that's working as designed.
If you're wondering if the system is working you can call the team and ask Technical Support to test if they receive a stress signal so you don't actually receive a call from the monitoring station.
To receive a call from the monitoring team it depends what sensor is being triggered. A fire alarm will result in a call but to prevent a false alarm there are things in place to allow you to turn off the alarm as it is going off
