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How to replace a security camera without system upgrade
Ridiculous service only concerned with up selling and not resolving the issues.
I have a fully hard wired security system originally installed by Alarm.com. One of the outside camera’s is failing t...
We can look in to that for sure. We'll send you a private message to discuss further.
Good morning and thank you for your reply.
I do not have a legacy panel, I purchased the new IQPanel from Telus in 2023, so this swap would not affect the billing system or migrate customer since this was all performed back in 2023 when Telus did the actual install and migration .
I have looked into the purchasing of an older Alarm.com camera model but there are a lot of scams with these purchases relating to the previous owner not having released the MAC adress. So this will not be worthwhile and also a risk.
Since we have cleared that I have the New IQPanel and that the migration has been done.
Could we escalate this to the new level as I would very much like to have a replacement camera since I am also paying through my current plan for 4 IP camera's.
Thank you!
TELUS_Support
Official Support Team
Official Support TeamWe can look in to that for sure. We'll send you a private message to discuss further.
