Forum Discussion
Home Security Commitment Period
Can someone advise where in the Telus agreement there is a definition of the Commitment Period as it relates to Telus Home Security? We've had a Home Security agreement with Telus for 36 months and ...
TELUS_Support
Official Support Team
Official Support TeamGenerally speaking, the service terms specify that if you cancel before the commitment period ends, you'll be charged a fee reflecting a portion of promotional discounts previously applied to equipment. These discounts are typical when signing up but I have no way of knowing for sure based on limited details.
Since your original 36-month commitment ended 14.5 months ago, your service converted to month-to-month once that term expired. That means the commitment obligation itself ended those 14.5 months ago.
Telus Support,
your response doesn’t address where exactly does your Telus agreement define “Commitment” period? Which article of the agreement provides this definition and what it entails?
Neither have you addressed my question: Why would a Main Control Panel worth $300 new, need to be returned after 4+ years into its life and as such probably fully depreciated?
Noting that a control panel, unlike a cable decoder or internet modem isn’t just unplugged from a wall outlet, it’s an electrical equipment wired to the wall and as such needs to be dismantled from a wall and electrical wires detached. How’s a regular customer supposed to do that? Would Telus be liable if the customer maintains any injuries while dismantling the main control panel?- TELUS_Support
In regards to the TELUS Home Security, Custom Security & Safety Service Terms, you can review the details here at https://www.telus.com/en/support/article/home-automation-service-terms
As to why TELUS requires these panels back, some reasons include:
Data Security & Privacy: These main hubs contain proprietary firmware, encryption certificates, and direct digital handshakes to the backend ecosystem. Returning them ensures they are securely wiped so your historical home data isn't compromised.
Environmental & E-Waste Compliance: Commercial environmental protocols require corporate entities to track and responsibly recycle heavy lithium-ion backup batteries and printed circuit boards, rather than letting them end up in local landfills.
It is the automatic month to month fine print that eludes most people. Just because the term of a contract has ended does not mean it has ended. Failing to cancel or renegotiate catches you unaware of new monthly fees usually much higher than a contract price.
