Forum Discussion
jsa
2 years agoNeighbour
Doorbell Camera will not turn on
My doorbell camera will not turn on or powercycle without being plugged in. I have tried charging it multiple times. It will turn on and set up while the charger is plugged in. It will not powercycle...
TELUS_Support
Official Support Team
2 years agoIt sounds like there could be a problem with the internal battery or the power connection. Since you've tried charging and resetting the device multiple times without success, we recommend the following next steps:
- Check for any visible damage to the charging port or battery contacts.
- Try a different power outlet or charging cable, if available, to rule out potential charging issues.
- Ensure the firmware is up-to-date (if possible) while it’s connected to power.