Forum Discussion

jsa's avatar
jsa
Neighbour
2 years ago

Doorbell Camera will not turn on

My doorbell camera will not turn on or powercycle without being plugged in. I have tried charging it multiple times. It will turn on and set up while the charger is plugged in. It will not powercycle...
TELUS_Support's avatar
TELUS_Support
Icon for Official Support Team rankOfficial Support Team
2 years ago

It sounds like there could be a problem with the internal battery or the power connection. Since you've tried charging and resetting the device multiple times without success, we recommend the following next steps:

  1. Check for any visible damage to the charging port or battery contacts.
  2. Try a different power outlet or charging cable, if available, to rule out potential charging issues.
  3. Ensure the firmware is up-to-date (if possible) while it’s connected to power.
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