Backyard Camera doesn’t always record

I am in complete agreement. We are in year three of our security contract and have been super unhappy with the service. We have cameras in the front yard and back yard and they record maybe 50% of the activity IF that. Our truck was stolen from our driveway and the camera recorded the first 10 seconds and then stopped before we could see faces. My Tesla's sentry system was recording and actually recorded the entire incident and got a clear picture of the guys face that the police were able to use. Another example- we had a friend come to our house and drop something off as a surprise and the camera recorded NOTHING of her walking all over our driveway and up to our front door. She even waved at the camera and NOTHING. My biggest concern is that the camera also completely stops recording anything as of the 24-25th of every month because it supposedly runs out of data and Telus can't do anything. I don't feel like our house is protected and Telus isn't keeping up their part of the contract but apparently we still have two years left and there is nothing they can do. Terrible security.