Forum Discussion
5 to 10 second wait on doorbell camera?
Newly installed system, with doorbell camera, and it takes 5 to 10 seconds when someone is at the door for the screen to show the live image of the door camera. Is that normal? WiFi speed test on pan...
TELUS_Support
Official Support Team
Official Support TeamHey Networks - When you use the app, does the doorbell video load faster?
It loads somewhat faster but still very laggy. What’s the next step in troubleshooting?
Thanks.- TELUS_Support
You could check out our troubleshooting steps here: https://www.telus.com/en/support/article/videos-slow-or-lag or reach out to our SmartHome team directly for further assistance.
