Forum Discussion
Wrong Rewards Tier Level
According to MyTelus Account (where I find my Telus Bills to download) my account has 4 services. But I have only been assigned the Platinum Rewards level. I have all 4 Services listed as Eligible Services: Postpaid Telus Mobility Account, PureFibre Internet, Optik TV, and Smart Home Security. Why have I not been assigned the Diamond Rewards Level?
1 Reply
TELUS_SupportOfficial Support Team
Are all 4 services set up under the same account owner and billing/service address?
