Forum Discussion
Wrong last name on online billing.need help .
Hello,
I talked to an agent weeks ago to get my last name changed on my bill for my internet account. I got married. She got me to email in my marriage license and I did it. She that that , that would fix it. And nothing has changed. It’s showing my correct name on my account and on the billing for my mobile account but not my internet account. When I call Telus they say it looks like the correct name on their end . But it’s not on mine and I have dented the app and reinstalled it. Please help.
3 Replies
TELUS_SupportOfficial Support Team
Hello SamanthaH, so this issue is concerning your home internet account correct ? It's only on your mobile application that the name is wrong correct ? Is it okay if you access your online account using the TELUS website ?
Yes, it’s only under the home internet account. And it’s under the billing name.
Yes, please feel free to access it. Thank you.
- TELUS_Support
We'll send you a private message shortly, thanks !
