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Unauthorized Access, Telus Profile Locked
Hi All, I received an email from Telus to notify me that somebody tried unsuccessfully 5 times in a row to use my email address to log into My Telus (my account), resulting in temporary lockout. I wo...
- Did you change your password recently just before this happened?
While the lockbox is annoying and inconvenient your account should be safe if you used a strong password (8 characters min, mix of symbols, numbers and casing)
I've received the same email message a few times recently. When you receive such a message, it's not because someone found out your password. It's because they didn't. Receiving such an email message is not a reason to change your password, unless you're using a password that could possibly be readily guessed by someone who is trying to gain access to your account. If you're not sure about whether your password could possibly be guessed, check https://haveibeenpwned.com/Passwords.
The hackers either get your email address from hacking other sites or use a computer program to go through all the xxxxx @ telus.net combinations randomly. If they don't know your login they can't lock you out.
Here are a couple of options that should help with this annoyance:
- Change the email address for your Telus account to a non-Telus email address that you already use like gmail, hotmail, yahoo, etc. The chance that a hacker would associate a non-Telus email address with a Telus account is slim. I use a non-telus email and haven't had the lockout issue at all.
- Add an email alias to your telus email address with the following format: [your initials][your account number] @ telus.net and use that as your account email address. Or use any other long format that is not guessable and is unique. Don't use this alias anywhere else for login or correspondence.
