Forum Discussion
Telus Reward Point Expiry
I just found out from a friend of mine who still receives monthly paper bills that, according to the fine print at the bottom of his bill, Telus Reward points earned before December 31, 2023 are goin...
I learned from a fellow Telus alumnus that our Telus Rewards Points were not retained. It's really a disservice to include this information in statements when we're encouraged not to get them delivered any longer.
Why was there no notice on the Telus Rewards web page to indicate the change?
Why was there not an email informing customers of the change?
Can't say I feel like a @member if that's how we're rewarded for our loyalty to the program and to Telus.
TELUS_SupportOfficial Support Team
All customers were notified via bill messaging before the end of 2024, and only points accumulated before the end of 2023 were expired. The rest will remain, and the plan will continue as it has. We'll send you a private message to discuss further.
If the plan is continuing then why were the points removed. Also, the bill messaging notification declaration is weak since the notice was in very small print on the last page of the bill.
jackrabbit000 I would mark your post as a solution had it not for I have not had the opportunity for several months to exercise that option since "accept as solution" button is not available to me.
Check out this thread that’s already started.
