Forum Discussion
Telus Reward Point Expiry
I just found out from a friend of mine who still receives monthly paper bills that, according to the fine print at the bottom of his bill, Telus Reward points earned before December 31, 2023 are goin...
TELUS_Support
Official Support Team
Official Support TeamWe've notified clients via messaging on their bills as already stated. You can check out the Activity tab in the Rewards dashboard to view your earning/spending activity at any time. There actually isn't a charge for the Rewards program, so you're not paying for anything other than your services as per usual.
Extremely poor optics on this Telus. We have been struggling with renewal for two days, endless waits and poor customer service. With all the time on hold and perusing our billing history, we discovered your sneaky cancellation of reward points. Thirty days notice for a one time, fine print, last page notification of this cancellation, for us our renewal will be with your competitor. In addition, my business account (35 years with telus - ballpark a million dollars spent) will be renewed under a great deal more harsh scrutiny. Still mulling over whether or not to sell Telus shares, good dividend, pretty suspect business practices though!
I've been with Telus since they started. In fact I was with Edmonton Telephones first. I'm so angry.
