Forum Discussion
Telus Issues after moving
We recently moved homes in Calgary and have been experiencing issues with Telus home phone, internet, Optik TV and security. One month into the process, only our home phone issues have been resolved....
TELUS_Support
Official Support Team
Official Support TeamIf you click on our profile, you'll see a "send a message button". Please let us know if you need assistance
Today I spent over 4 hours on the phone with Telus. I believe we have resolution with Telus Home Security as an appointment has been made for Friday for our equipment to be installed and the system to be activated. I hope that process goes smoothly.
Unfortunately the Optik TV problem has yet to be resolved.
- TELUS_Support
What seems to be the issue with your Optik TV service? Feel free to send us a private message so we can investigate with you.
I just wrote a lengthy private message and when I tried to send it, I got an error message:
Authentication Failed.
Authentication Ticket Mismatched, failed authentication.
What should I do in order to send that private message?
- TELUS_Support
We'll send you a private message
I just wrote a lengthy private message and when I tried to send it, I got an error message:
Authentication Failed.
Authentication Ticket Mismatched, failed authentication.
What should I do in order to send that private message?
