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Gary8's avatar
Gary8
Organizer
15 hours ago

TELUS & It’s AI

I had an issue with my Biiling. I called the Telus number where I was answered by AI. After telling AI my issue was Billing AI asked for more information, which I answered unusual Charges AI proceeded to tell me it could help & I kept saying Life representative over & over, AI finally understood my answer to what I wanted & connected me where my wait time would be 15 minutes I then took the option of a call back, I received the call back & after about 30 minutes my issue was resolved by getting a new contract for 2 years. SOMEONE AT TELUS SHOULD REALIZE AI CAN NOT DEAL WITH BILLING ISSUES, INTERNET ISSUES OR ANY ISSUE THAT NEED A HUMAN TO DEAL WITH. Now I understand it’s all about cutting expenses ( paying wages) but at some point it has to stop.

1 Reply

  • TELUS_Support's avatar
    TELUS_Support
    Icon for Official Support Team rankOfficial Support Team
    1 hour ago

    Thanks for the feedback. It’s good to hear you got a human on the line to fix the bill, but we’d like to take a quick look at the account to make sure that 2-year contract is set up right. Keep an eye out for a PM from us.

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