Forum Discussion

akclee's avatar
akclee
Neighbour
1 day ago

Support Callback

6+ year 1GB Purefibre customer. Service terminating next week, Monday Nov 9th. Was promised a call from Winback team but no call for past week. Feeling very disappointed in Telus customer support. :(

2 Replies

  • Sigh, got a DM from support 7+ hrs ago, replied right away and waited all day, no reply.

    What is going on with Telus man, this is just terrible customer service. T_T

  • TELUS_Support's avatar
    TELUS_Support
    Icon for Official Support Team rankOfficial Support Team

    Definitely not the experience I want to see for our customers. Will be sending you a private message to discuss further. Check your Inbox!