Forum Discussion
Solving an escalation
I spent 2.5 hours with Telus yesterday speaking to 3 different employees & waiting. Telus is not honoring the verbal offer that I was given by the first agent - they are redacting their statement and...
I have and look forward to a resolution.
TELUS_Support
Official Support Team
Official Support TeamLet us know if that works for you and we'll be here!
The abysmal customer service continues. I never heard back from anyone on here despite sending all details in a private message. And now I have received my bill where I have been charged more than double what I was offered. Interesting how Telus just ghosts their customers when things get difficult for them.
I recommend to anyone reading that you avoid Telus, or you can expect to be lied to and charged extra for it.- TELUS_Support
We replied to your private message on January 14th, as well as sending another on the morning of January 15th to confirm that you got our previous one the day before. We'll send you another now.
