Forum Discussion

bobbynjenny's avatar
bobbynjenny
Neighbour
2 months ago

Solving an escalation

I spent 2.5 hours with Telus yesterday speaking to 3 different employees & waiting. Telus is not honoring the verbal offer that I was given by the first agent - they are redacting their statement and...
account
customer service
internet
scam
TELUS_Support's avatar
TELUS_Support
Icon for Official Support Team rankOfficial Support Team
2 months ago

Hi, we completely understand your frustration and want to help make this right. Please feel free to send a private message to TELUS_Support with your account details. Thank you for your patience—we appreciate you bringing this to our attention.
 

  • bobbynjenny's avatar
    bobbynjenny
    Neighbour
    2 months ago

    I have and look forward to a resolution.

    • TELUS_Support's avatar
      TELUS_Support
      Icon for Official Support Team rankOfficial Support Team
      2 months ago

      Let us know if that works for you and we'll be here!

      • bobbynjenny's avatar
        bobbynjenny
        Neighbour
        22 days ago

        The abysmal customer service continues. I never heard back from anyone on here despite sending all details in a private message. And now I have received my bill where I have been charged more than double what I was offered. Interesting how Telus just ghosts their customers when things get difficult for them. 

        I recommend to anyone reading that you avoid Telus, or you can expect to be lied to and charged extra for it. 

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