Forum Discussion
Solving an escalation
I spent 2.5 hours with Telus yesterday speaking to 3 different employees & waiting. Telus is not honoring the verbal offer that I was given by the first agent - they are redacting their statement and...
TELUS_Support
Official Support Team
Official Support TeamHi, we completely understand your frustration and want to help make this right. Please feel free to send a private message to TELUS_Support with your account details. Thank you for your patience—we appreciate you bringing this to our attention.
I have and look forward to a resolution.
- TELUS_Support
Let us know if that works for you and we'll be here!
