Forum Discussion
Recent Renewal Rates
Despite TELUS saying that nothing would change (i.e. service and rates) after the installation of PureFibre, they neglected to state that the actual billing would change. It took a while to sort out ...
Tried again on Twitter. It's like they just read from a script. Telus could probably cut their customer service staff in half if they resolved issues in one call instead of not directly answering questions, promoting return calls by doing so, etc. Speaking with Telus is like listening to someone interview Trudeau, you hear everything but the answer to your questions.
