Re: Chat function not working

I noticed that when I am signed in to my Telus account online and I try to chat with support, it always tells me that no agents are available and to request a callback instead. I also noticed that if I am logged out and don't say that I am an existing customer, I get connected to a chat agent right away! The chat agent is then able to access my account information after confirming a few things for security. So if you'd prefer to chat with support rather than talk on the phone, try this out! Seems a little unfortunate that existing customers don't have the same priority as potential customers. I get it, but it doesn't feel good as a long-time customer.