Forum Discussion

HAY's avatar
HAY
Neighbour
12 months ago

Price match

Anyone else have issues with price match taking longer that the 15 business days?

5 Replies

  • TELUS_Support's avatar
    TELUS_Support
    Icon for Official Support Team rankOfficial Support Team

    By chance when you purchased your device/plan, was it a brand new activation? If so, it can take an additional 5 business days. 

    • HAY's avatar
      HAY
      Neighbour

      It was band new and it has been 25 or more days. I submitted two price match and only one was completed