Forum Discussion
Possible Scam call from 888-811-2323
I read a thread from recently about this very thing, but it has already been locked (??) so now I'm creating a NEW thread about it. Please do not lock threads about ongoing issues unless the have bee...
I got caught in this scam! (kinda almost?) It was so sneaky! The phone number the scammers called from was 1-888-811-2323 and the caller ID was TELUS.
I also gave/confirmed alot of info (taken personal protection steps and have a case with telus fraud team now.)
They were offering a plan change and phone upgrade (slightly better than mine but not so *too good to be true* to raise any flags) Apparently they used the info I gave them to call Telus and pretend to be me and make changes to my account, which included sending me (at my address) a new phone. I received legit Telus emails and verification texts. It was very odd. Thankfully the call with scammer/Telus got disconnected and the Telus person called me (thinking she had just been disconnected with me) and we figured out we were both duped.
Still can’t figure out what the end game was.
I also gave/confirmed alot of info (taken personal protection steps and have a case with telus fraud team now.)
They were offering a plan change and phone upgrade (slightly better than mine but not so *too good to be true* to raise any flags) Apparently they used the info I gave them to call Telus and pretend to be me and make changes to my account, which included sending me (at my address) a new phone. I received legit Telus emails and verification texts. It was very odd. Thankfully the call with scammer/Telus got disconnected and the Telus person called me (thinking she had just been disconnected with me) and we figured out we were both duped.
Still can’t figure out what the end game was.
- A-B
Community Manager
It's almost always to glean your personal/account information, and while it seemingly originated from a legitimate number, call spoofing is a problem we're working on combatting every day. You can always check in here or reach out to us at our social media channels to verify the authenticity of any communications you receive.
- They obviously weren’t JUST after my information. Because if that’s all they wanted they had it. That’s a side problem.
But they used that information to order a new phone and change my plan. That seems like the end game. They’ve clearly figured something out.
