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Solved
Phone scam about new plan
Got a call from a non-native-English-speaking person claiming to be from Telus and offering me a new phone plan that is cheaper than my current land-line plan, similar to the Home Phone Lite plan. He...
Swany Good catch. It's definitely not legit and we've flagged it to our internal fraud team. On your end, please check out this link for the Canada Anti-fraud centre and report the scam.
dru
Community Manager
Community ManagerSwany Good catch. It's definitely not legit and we've flagged it to our internal fraud team. On your end, please check out this link for the Canada Anti-fraud centre and report the scam.
Known Scam and Fraud List must be updated with that kind of scam, as it it getting more widespread. The worst part is that they now learned how to spoof Caller ID with real Telus 1-866-2273 number. This is a regulatory issue, I guess, to prevent this. I tried to discuss this with Telus fraud squad... never got an answer.
I got them caught on Email too... sent from AOL.COM. 🙂 Reported to AOL as well.
- Nighthawk
Community Power User
They can also fake the email address the message comes from as well.
Turn on Call Control if you don't want to get the scam calls on your Telus phone. It's free and very effective at blocking the scammers using robocalls.
I just got caught in this scam today . Someone call from a number I did not recognize and then offered me a 40% discount on my home services I said I did not trust him and could have a call back number. I too got the official looking email from telusstock.com. He said after he sent the email he would call back. While I was waiting for the callback I called the regulat telus customer support line. To be fair the representative I spoke to said there was no such offer and it was probably a scam - she did however say that telusstock.com was Telus technical support department -weird? We agreed that this was probably a scam as she said Telus would only call with a number that our call display would recognize.
When I hung up from her the phone rang again and this was 1-888-811-2323 and the rep they were calling about the offer they had sent the emailHe explained the offer again and I said fine and then he sent my call to someone else. What cause me to end the call was that the next person I spoke to wanted my birthdate as he was going to sign me up for a new plan and needed this . I said I was not happy and wanted to speak to someone they said to call Telus and ask for a John Marshall. At that point i ended the call. I did not offfer any personal information except for my email address. I guess it is fair say if something is too good to be true it most likely is not
- Those people have phoned me 4 times since then as if they had not already talked to me. At least I know now it's a scam. Unfortunately I gave them some personal information the first time they called, but I stopped short of giving my credit card info.
I tried your link to the Canada Anti-fraud centre but their sign-in didn't work (eternal spinning square). They say "Please be advised there are ongoing technical issues and you may experience difficulties reporting online or reaching the CAFC by phone" and that's what happened. I'll try again later.
