Forum Discussion
Flavour
3 years agoNeighbour
Orders
So I ordered the PureFibre bundle that gave me a free Samsung 55" 4K TV and they said the TV will ship 4-8 weeks after I've activated my services. So 11 weeks go by and still nothing so I start making...
A-B
Community Manager
3 years agoThat's definitely a long time. We can always look into the notes on your account or escalate this on your behalf. To do so, we'd need to verify your account and while we can't do that here on our community, we can do it over on our social channels. So reach out to us at our Twitter or Facebook pages and we can gather your account info and see what we can do!