Forum Discussion

KennyR's avatar
KennyR
Neighbour
6 years ago
Solved

OPTIK TV log in changing

Got an email saying that on October 29 the log in to OPTIK TV would have to be through MYTELUS account.  I have a nephew staying with me while he attends university and he uses OPTIK TV on his laptop...
  • giantbrownguy's avatar
    giantbrownguy
    6 years ago

    Might be a thing to put into the Ideas section of the Neighbourhood. Can't imagine it would be any different for a parent with kids watching on their laptops or mobile devices.

NFtoBC's avatar
NFtoBC
Icon for Community Power User rankCommunity Power User
6 years ago

I just received an email about this, and it includes the paragraph: "As a multiple Optik TV account holder, we would like to help you set up additional credentials to ensure you can access all of your Optik TV services on the Optik TV App. Please give us a call at 1-888-811-2323 and ask one of our Customer Representatives to assist."

 

This option may allow you to contact Telus and ask about multiple users having unique credentials, even though it is meant for users who have more than one Optik account.

 

xray's avatar
xray
Hero
6 years ago

I got that email as well. I think it's just a case of vague wording in the email. I interpreted "multiple" to mean that I have both a MY TELUS loggin and an Optik log in. I certainly don't have multiple Optik account credentials currently.

 

  • NFtoBC's avatar
    NFtoBC
    Icon for Community Power User rankCommunity Power User
    6 years ago

    xray 

    Did you click on the link in the email? It gives an example of a subscriber having accounts in two cities.

    • xray's avatar
      xray
      Hero
      6 years ago

      NFtoBC I'm not sure why I received that email if that is the situation it's supposed to address. I only have 1 account in 1 city. 

Related Content