Forum Discussion
New Rewards Portal
So, I just got the email this morning about the new rewards portal and decided to check it out. I was looking at the points to redeem for gift cards and it seemed to not be as good of a conversion a...
Hello, unfortunately, I am also one of those customers who was not aware that my "old" rewards points expired as of January 2025 and only my 2024 points would be converted to "new" points. I would appreciate TELUS Support getting back to me on providing me with options on how to provide me a credit for the lost points as we're looking at about 239 points, which is over 6 1/2 years of accumulated points. I have been a BC Tel customer for almost 40 years, and an ex-TELUS Team Member for about 9 years.
TELUS_SupportOfficial Support Team
We can definitely take a look. We'll send you a private message to discuss further.
