Forum Discussion
A-B
Community Manager
4 years ago[Megathread] TELUS Rewards
Looking for info about our TELUS Rewards program? You've come to the right thread. You'll find your answers here, but if you don't...feel free to ask your own question for our community to answer! Fr...
- 4 years ago
It's under the Telus Services category. I just used it a couple of days ago. Note that you can only redeem for Telus services credit once every 12 months.
xray
6 years agoHero
Log on to My TELUS and access the rewards from your home services account.
katden
6 years agoNeighbour
Telus has decided that my login information is now incorrect. This is ridiculous but it will not let me log into my account. Do they suddenly decide to change my password without telling me or what?
- xray6 years agoHero
Sometimes the login page glitches. Your password hasn't changed. You are logged in but it doesn't take you to the account page but shows an error instead. Try refreshing the error page (F5) or clicking on the My TELUS link again. Sometimes you need to close the browser and start again.
- katden6 years agoNeighbour
Thanks very much for helping me to persevere. I decided to unmask my password and saw that it was indeed NOT my password. I have no idea where that came from but once I put in my real password, I could access my account again and have managed also to access Telus Rewards. I really appreciate your help.
- xray6 years agoHero
If you are using the browser's feature that saves your credentials for site you need to turn that off for Telus. The browser can get mixed up between your Neighbourhood credentials and your My Telus credentials. It's best to turn off that feature for any site that has sensitive information like financial or services. My rule is if it has your real address or any account number don't use the feature.