Forum Discussion
Loyalty
Hello,
I'm 10+ years loyal Telus customer with 4 cell lines.
Recently my bill suddenly increased from $60 to $65 (per line) without prior warning. And each line has $15 discount because of multiple lines. So before discount it should be $80.
I chatted with support agent and answer was "if you don't like the increase you can cancel your services....."
I chatted with BellMTS and Rogers(Shaw) reps, and from the beginning of the chat they offered 100GB of data at just $40+taxes per month without any conditions such as bring multiple lines.......
This is not the way to treat loyal customers.
I like Telus services, but it is hard to explain to myself $160 vs $260 a month before taxes.
4 Replies
TELUS_SupportOfficial Support Team
Hello, we'll send you a private message to discuss further, thanks.
Could you please sent me a private message, too? I have been offered the same deal by Rogers if I include their internet, TV and security. Right now, I just have internet and three phones with Telus. If I cancel my mobile plans and home internet with Telus and take the Rogers deal, I will end up saving myself $100 per month AND getting two extra services.
Be very careful with roger. My bill increased from $80 to $110 without any warning.
