Forum Discussion

donnaqd633luck's avatar
11 months ago

January was Tellus bill

I wonder why I haven’t receive Tellus bill this January 

5 Replies

  • TELUS_Support's avatar
    TELUS_Support
    Icon for Official Support Team rankOfficial Support Team

    We haven't heard of billing delays at all (other than some paper versions of course due to the postal strike). Have you received your bill yet?

    • Nighthawk's avatar
      Nighthawk
      Icon for Community Power User rankCommunity Power User

      TELUS_Support - I did finally get the January bill but the normal notification email for home services never came. The SMS notification for the mobility bill did arrive though.

  • My fault. I pointed out errors on mine so they recalled all invoices. 😁

    • Nighthawk's avatar
      Nighthawk
      Icon for Community Power User rankCommunity Power User

      Wonder if that means we all get a free month 😉

  • Nighthawk's avatar
    Nighthawk
    Icon for Community Power User rankCommunity Power User

    Upon further looking, I don't seem to have a statement for January for both my home services or mobility. I checked both on the MyTelus app and the MyTelus website. Both only show December as the latest.

     

    TELUS_Support Any chance you could look into this? 🙂