Forum Discussion
Installation of fibre services
I am now on day 49 of the countdown for the installation of Optik TV and internet service. First, no fibre to the house, so asked to have ADSL installed. Had to ask, as it wasn't offered. This was...
Monicat Frustrating. I think Telus should make sure their various departments talk to each other. Deceased owner address is the common problem here i'm positive about that. You have made several calls correct. One more time phone direct to billing no sidetracks to anyone else but a billing person who is in canada. The out of country ones are the problem in some cases. Try it and good luck. Canada billing person only. Polecat
Thanks for that. I will try contacting the billing department, but don't believe I'll get satisfaction there either. I simply want to have the highly promoted service over fibre that I requested 49 days ago and for someone at Telus who will take some "ownership" of this escalated order to see it through to completion.
Monicat They have always did their best for me when chat or regular phone people failed. They always found the right department. There are fiber numbers and regular numbers will try and find fiber number for you. Found it ---- Fiber 1855 595 5588 Never tryed it Copper -----310 2255 or1 800 400 2598 Have used 2255 years ago Good luck Polecat
