Forum Discussion
How to elevate service issue?
Since October I have been dealing with issues related to phone services and billing issues. I have had 3 on-site visits, have spent over 28 hours in total on the phone with support and Loyalty team m...
Issue was resolved in one day.... But only because I messaged upper management and had an incredible support experience from a rep named Patience. Months and months and finally found someone who took ownership of the issue and followed up until resolved
Hello,
I started reading your post thinking I was reading my own experience. I feel your pain and sorry to hear of this horrible experience. I’m at the end of my rope and hoping you can share the contact info you used for messaging upper management. This is beyond frustrating and I can’t even physically go to a Telus business where I live as the all are mobile phone dealers only. ‘They can’t help with my home services’.
Thank you and I was happy to read your issues have finally been resolved.
TELUS_SupportOfficial Support Team
We've replied to your other post and sent you a private message to discuss further already, thanks.
