Forum Discussion
How to elevate service issue?
Since October I have been dealing with issues related to phone services and billing issues. I have had 3 on-site visits, have spent over 28 hours in total on the phone with support and Loyalty team m...
Issue was resolved in one day.... But only because I messaged upper management and had an incredible support experience from a rep named Patience. Months and months and finally found someone who took ownership of the issue and followed up until resolved
TELUS_Support
Official Support Team
Official Support TeamGlad to hear it was taken care of! Very much appreciate your patience throughout this.
