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Hidden Cancellation charges...
So after 2 years with TELUS, the only product worth retaining is Gig fibre internet, that's if you have fibre installed to your property. I signed an agreement following a 'Salesman' cold call. F...
Hi! Sorry to hear about your experience MrSL. We do appreciate you taking the time to share it with us. Regarding the cancellation charges, we understand how unexpected fees can be frustrating. We aim to ensure all terms are clear, and we're sorry for any confusion this may have caused.
We also want to make sure you are happy with your security solution and smart devices can be tailored to give you best option to maximize the value. Please reach out to us directly in a private message, so we can further assist you. Your feedback helps us improve, and we will work to turn this around.
😎we have our eyes on you.
Thank you for the 5 year renewal
TELUS_SupportOfficial Support Team
Hi! Sorry to hear about your experience MrSL. We do appreciate you taking the time to share it with us. Regarding the cancellation charges, we understand how unexpected fees can be frustrating. We aim to ensure all terms are clear, and we're sorry for any confusion this may have caused.
We also want to make sure you are happy with your security solution and smart devices can be tailored to give you best option to maximize the value. Please reach out to us directly in a private message, so we can further assist you. Your feedback helps us improve, and we will work to turn this around.So, thank you to TELUS_Support and in particular the person that was communicating with me!
I am happy to say that the issue has been resolved and the '3rd yr' part of the contract was cancelled, without penalty. Credit where it's due! 👍
DM on it's way...
LOL. That was an ordeal trying to get a good rate for just 1 service and they cut my TELUSTV-21T off early during the renewal... Although I didn't complain about that. 😂
I did see that the cancellation policy for Smart Home Security is now lumped together on Page 2 - less hidden now... Of course, I read all (now only) 36 pages of the contract.
