Help!

Hello.  We are long term loyal customers and have been going through hell since July 14th.  On July 14th I called Telus to reduce our home services costs as we are seniors and we can no longer afford these expenses.  I was told that someone from Telus would get back to me, which they did, and laid out new costs for me.  They even sent these to me by e-mail.  I won't go into detail on this case, because it should all be on my file.  I have spoke to many telus representatives, ending with a supervisor from the escalation department and they told me not to do anything about our bill payment until we heard back from the Fraud Department, as everything has been compromised.  They had my account number, everything!  We still haven't heard back from Fraud and now we received a bill for over $1,000!!!!!  We are so stressed and distraught by the length of time this has taken and what we have been through and feel that our bill should be wavied.  What are you do as a consumer when you can't get through to an organization of this size to resolve a problem that you are trying to be a part of the solution?   Please get back to me asap to resolve this mess so we can go back to being on top of our bill payments and get away from this stress.  Donna