Forum Discussion

Karan1's avatar
Karan1
Organizer
2 years ago

Fake promotion or error

   Received this loyalty offer 4 th time in last 3 months but don’t able to redeem   eitther it is fake again or you guys have a issue at your backend   pls resolve it    see the p...
TELUS_Support's avatar
TELUS_Support
Icon for Official Support Team rankOfficial Support Team
2 years ago

Thanks for the info, seems like you are getting an error message and need to call. They should help you redeem your offer. 

  • Karan1's avatar
    Karan1
    Organizer
    2 years ago

    This issue is on my account , everytime I received offer had encountered with this issue 

    • TELUS_Support's avatar
      TELUS_Support
      Icon for Official Support Team rankOfficial Support Team
      2 years ago

      Have you called in about it? 

      • Karan1's avatar
        Karan1
        Organizer
        2 years ago

        A lot of times

         

        last time they told offer is sent by mistake 

         

        and they told me that you will receive new offer when eligible 

         

        now I received the new offer do checking

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