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Equipment returned, but still got charged
I returned the equipment, but I can't find the Canada Post receipt!
It's impossible that Canada Post didn't return the modem!
The only thing I have is the return ID: PR142924.
How can I proceed with that?
We'll take a closer look into this and will send a PM so that we can securely verify the account and other details.
3 Replies
TELUS_SupportOfficial Support Team
How long ago did you return the equipment? In some cases it can take a few weeks from the time it's received for the equipment return status to be updated.
I returned the equipment on July 8, 2026.
As I said, it's impossible for it to have taken more than 3 months to deliver the modem.
How can I proceed with that?
- TELUS_Support
We'll take a closer look into this and will send a PM so that we can securely verify the account and other details.
