Downed lines in front of residence

Telus did come by on Monday and cut the lines to a height it would not obstruct those on sidewalk.  Informed me that cable belonged to Shaw and am now working with them to resolve.

Here's what I found irritating.  I kept receiving TXT messages re Appointment requesting me to respond either with VIRTUAL if I wishes to speak with them, FIXED if I no longer needed service or CHANGE if requirement was changed.  The TXT send was from a "NO REPLY" message # so though I tried responding mssg would not transmit. The kicker is that message stated that PLEASE REMEMBER A $150 SERVICE CALL CHARGE WILL APPLY IF YOU ARE UNAVAILABLE FOR YOUR APPOINTMENT.  Appointment time fixed by Telus was between 8 - 9 a.m Monday Aug 8.  We did have personal appointments from 8 - 8:40 a.m that day; I was unable to CHANGE appointment as there was no was to get back to them via Text.  One of us had to change personal appt and stay at home in order to answer doorbell even though I had specifically explained the situation was on the roadside and that our landline worked fine.  Telus needs a better mode of communication - no one wants to call and get transferred from one Dept to another, using 40 mts of valuable time.