Forum Discussion
disappointing customer support
I spoke to an agent today as I had paid more than intended on my bill, because the CC payment screen does not ask for any confirmation and autofills the payment amount. He assured me a reversal was n...
TELUS_Support
Official Support Team
Official Support TeamHi Telussux - Without knowing the situation, it sounds like the account was cancelled before we were able to port your number and that was the issue until you were able to re-establish the account.
With that being said, we do want to make sure that you are taken care of and that you are not experiencing issues. Please let us know by sending us a private message if you need anything
After more than 5 months, about 30 hours of calling and being promised the issue would be resolved "in three days" and multiple complaints to CRTC, we finally got our phone back. Wish we'd never switched.
