disappointing customer support

After 7 months, Telus finally ported our second number after at least 80 hrs on at least 30 occasions spent waiting for an agent, speaking to numerous agents (and supposed executives) who promised to accomplish the port but did not, and did not call back, and finally blaming Shaw which actually gave us several months free service (no phone, but reactivated the line and didn't charge) to give Telus time to do the port.  Port was finally accomplished yesterday after it was discovered that the technician had incorrectly connected the line months ago.  It announces the wrong identity, so I went online to change that, and it is not possible.  Nothing happens at all, the screen indicator just keeps spinning indefinitely.  Multiple attempts to get messages fail because they expect a password where none has ever been set.  You can supposedly change to your phone # to change to a PIN.  That did not work 2 or 3 times (says try again later).  Finally able to get messages and nearly all 19 of them are Telus calling the number to announce that it cannot be ported because it is not in service (so why would anyone be able to leave a message?  They wouldn't).  While wading in frustration through all of these obstacles, I get my first call on my line in over 7 months.  Of course, it is a scammer claiming to be Telus offering me a Senior Discount (but not knowing how to pronounce my former address or knowing the street address). But hey, maybe these hackers could actually competently manage Telus' customer service!     Just appalled at this company, and ready to cut the cable entirely.