Forum Discussion
Customer Service Broken Promises - Not being honoured what was offered
On November 29th/2024 (Yesterday) I was offered a 2 year contract plan (never expiring plan) and I’m sure Telus knows this all since everything is recorded and spent an hour in a half with the custom...
TELUS_Support
Official Support Team
Official Support TeamIf there's already an open escalation, then that's the team that'll be helping and they'll be in touch asap!
So I wait, and if I'm unavailable for the minute they call, I'm out of luck for possibly a week? Can they leave a call back number as promised by Loyalty? Or at least try three times within a couple of hours, also as promised by Loyalty?
