Forum Discussion
Customer Service Broken Promises - Not being honoured what was offered
On November 29th/2024 (Yesterday) I was offered a 2 year contract plan (never expiring plan) and I’m sure Telus knows this all since everything is recorded and spent an hour in a half with the custom...
sl123
Did you end up speaking with sales directly or did you have a chance to speak with someone from the Telus management team? I haven't heard from anyone today, so hoping someone will call tomorrow since it's the end of the week. Will definitely report back on what happens.
I spoke to 2 different sales reps and 1 management but was on hold for the longest time. The last person was the only one who patiently listened and looked into everything, as well as getting a hold of initial rep who promised the deals. Good luck with everything!
Oops forgot to mention but my case was "easier" since it was just a few missing credits here and there. So the team was able to cross reference what was originally promised what was on my bill and give back the credits. Hope it all works out for you!
TELUS_SupportOfficial Support Team
We are glad it got sorted out.
