Forum Discussion

Jasonm1231990's avatar
Jasonm1231990
Organizer
12 months ago

Customer Service Broken Promises - Not being honoured what was offered

On November 29th/2024 (Yesterday) I was offered a 2 year contract plan (never expiring plan) and I’m sure Telus knows this all since everything is recorded and spent an hour in a half with the custom...
TELUS_Support's avatar
TELUS_Support
Icon for Official Support Team rankOfficial Support Team
12 months ago

Have you attempted to call them? 

Jasonm1231990's avatar
Jasonm1231990
Organizer
12 months ago

I been waiting to the managment call it’s been almost 4 days now! Still awaiting 

  • TELUS_Support's avatar
    TELUS_Support
    Icon for Official Support Team rankOfficial Support Team
    12 months ago

    We escalated this yesterday for you and you should hear back today or tomorrow. Kindly let us know. 

    • Jasonm1231990's avatar
      Jasonm1231990
      Organizer
      12 months ago

      Thank you 🙏 I’ll keep you updated thank you 🙏 

      • TELUS_Support's avatar
        TELUS_Support
        Icon for Official Support Team rankOfficial Support Team
        12 months ago

        Our pleasure. 

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