Forum Discussion
Credit collection
I have a Telus business mobile account that was closed due to non-payment in 2022. It unfortunately still appears as active on my personal credit report. I would like to contact the credit collection agency responsible for handling the account to settle it, but after calls to both Telus and TransUnion I have not been able to find out which agency the debt was sold to. I am not receiving calls or texts from collection agencies either. How do I find out which credit collection agency the debt now belongs to?
2 Replies
Had the same issue! The closed account debt was holding and dragging my score down when it was closed with Telus.
TELUS_SupportOfficial Support Team
Hey teaanv our customer service team should be able to assist but please send us a private message and we will be happy to help
