Forum Discussion

drdoug's avatar
drdoug
Friendly Neighbour
3 years ago

Considering cancellation due to high cost

My 2-year contract with Telus just finished. My latest bill is a little more than double what I have been paying for the last two years. I am in the process of canceling and signing up with Shaw. I t...
Nighthawk's avatar
Nighthawk
Icon for Community Power User rankCommunity Power User
3 years ago

Call in and talk to Loyalty and Retention. When I had a contract expire a while back I talked really nicely to them and got a good price. It pays to be nice when talking with them. 🙂

  • drdoug's avatar
    drdoug
    Friendly Neighbour
    3 years ago

    Thank you for the quick reply! Would you happen to have the number for loyalty and retention? The number I have does not seem to work as the message is always "the office is currently closed". Thanks again.

    • Nighthawk's avatar
      Nighthawk
      Icon for Community Power User rankCommunity Power User
      3 years ago

      Last time I called in, I just told the automated answering system "Loyalty" and then spoke with someone after a short wait.

      • drdoug's avatar
        drdoug
        Friendly Neighbour
        3 years ago

        Thanks. It worked!

Related Content