Forum Discussion
Cannot login to Telus Web Portal
Hi, in the last few days, we have not able to login to our my telus account. We are getting Sorry, you have been blocked, you are unable to access telus.com, It is saying to email the site owner t...
TELUS_Support
Official Support Team
Official Support TeamFor security reasons, we've limited traffic from some U.S. internet service providers and VPN's; this is most likely the cause.
I have the same problem. I am a Telus subscriber in Canada but am in Peoria AZ for the winter and using Cox locally as my service provider. I had no problem accessing my bills (home services and mobility) for November and December, but the trouble began with my January bills and is now continuing with my February bills. Today is the third time that I have contacted Telus to fix this problem as their own (Cloudflare) message is telling me that THEY caused the problem, not me! It is still not fixed and no end in sight. Merely telling me that they have blocked Cox and or Nord VPN is NOT dealing with my problem that they created!
I want this issue fixed or I will be looking for another provider when I get back to Canada.
- TELUS_Support
If you're seeing a Cloudflare-related block, it may be due to security measures that restrict access from certain networks or VPN services. To help troubleshoot, please try the following:
1. Disable NordVPN (if in use) and try accessing your account again.
2. Use a different network (such as mobile data instead of Cox Wi-Fi) to see if the issue persists.
3. Clear your browser cache and cookies or try a different browser.- 1. Disabled Nord - can't get in.2. Used mobile instead of Cox wifi - can't get in. (No Nord on my mobile)3. Cleared browser cache and cookies - can't get in.Notes:- IMG0001 and 0002 below are the screenshots of the response that I got when I tried to use the mobile app.- Screenshot is the response that I got after I cleared the cache.This is YOUR problem that YOU created, not me. Fix it!!!!!!Richard McCabe
