Forum Discussion

ABC's avatar
ABC
Neighbour
2 years ago
Solved

Billing

Trying to set up pre-auth billing and it sends me on an infinite loop of logging in. So stupid.
  • ABC's avatar
    ABC
    2 years ago

    Yes, waiting for first bill

TELUS_Support's avatar
TELUS_Support
Icon for Official Support Team rankOfficial Support Team
2 years ago

The $175 charge you’re seeing is related to a missed appointment fee, but we understand that you were trying to move your services and may not have been properly informed. Let's look into this further for you. Please provide your account details via a private message, and we'll investigate the issue and work to resolve it.

UDON's avatar
UDON
Organizer
2 years ago

Thanks for the reply.  

 

I just finished chatting with a Telus rep online and my understanding is that this $175 charge is going to be removed.    Thanks.

  • TELUS_Support's avatar
    TELUS_Support
    Icon for Official Support Team rankOfficial Support Team
    2 years ago

    Glad it got sorted out!

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