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Billing Mistake
When I log into my account I'm told the account is overdue. Your bill is overdue. Please pay the full balance now. I'm setup for pre-authorized credit card payments. I checked my credit card accoun...
I finally received an answer from chat. They suggested I log into my account again which I did. The unpaid bill message was gone. No explanation on who in Telus screwed up. What a waste of time.
SuperFred
Moderator
ModeratorHello mrtini1955 , we're you able to get some help regarding your account? Feel free to send our team here a private message and we'll be happy to look into it with you, thanks!
I finally received an answer from chat. They suggested I log into my account again which I did. The unpaid bill message was gone. No explanation on who in Telus screwed up. What a waste of time.
Ya I got a reply but it was from Facebook chat that same day. They confirmed it's a glitch they were aware of and I didn't need to do anything. Later that day the warning was gone. Kind of stupid they don't have a disclaimer on their website that some accounts are being improperly reflected. Instead they prefer to get flooded with calls and messages.
