Awful customer service

Hey TerryK - I am sad to see that you're having this issue. If you contacted me I would have a hard time finding the account that has your information saved as a pre-authorized payment method if all that you have is that it is happening.

What I recommend is to contact your bank and cancel the account immediately and speak to them that you did not set up pre-authorized payments. That will trigged in our system that we cannot draw the money out anymore so that customer will need to act to fix the issue. It's hard to say if they are even aware that they are not being billed for their services.

Then ask your bank to create a new account to do your normal banking with.

That's the easiest solution to this. If you do not have services with us, I don't know where we would place notes of the issue or if someone else found the account in question but I am happy to check for you. Pre-authorized payments are tricky because they are pre-authorized so they do carry the expectation that you are authorizing money being taken from your account but I want to see if there's anything I can do.

Please send me a private message